OneSpan vs. Docusign vs. SignWell: What’s the Difference and Which Should You Choose?

Helpful Summary

• Overview: We compare OneSpan Sign, Docusign, and SignWell for their document signing capabilities, focusing on features, target audience, pricing, and customer support.
• Why you can trust us: We are a top-of-the-market electronic signature tool, trusted by thousands of people and businesses globally.
• Why this is important: Electronic signatures speed up time to contract finalization, save resources, and boost data security. They eliminate the need for physical documents, frequent in-person meetings, and excessive commuting—just to get agreements signed.
• Action points: Consider your document processing needs to choose between OneSpan’s integrated solutions platform, Docusign’s intelligent agreement management tools, and SignWell’s simple, scalable solution.
• Further research: Visit the SignWell blog to learn more ways to improve your e-signing processes.

Comparing OneSpan and Docusign?

The world increasingly relies on digital signatures—especially with the rise of remote work. However, an online search for document signing or e-signature tools can quickly turn into an overwhelming experience. There are tons of options available. 

In this guide, we’re comparing two of the top players in the e-signature market—OneSpan Sign and Docusign. Both offer comprehensive solutions for document processing and digital signatures, but each has unique features and strengths.

We also highlight SignWell as a compelling alternative.

But first… 

Why Listen to Us

SignWell is the digital signature tool of choice for 61,000+ individuals and organizations worldwide.

We know what people and businesses look for in their ideal e-signature tool and when it comes to comparing different providers, we’re well-positioned to make reliable recommendations. We’ve also based our analysis on user experience and an assessment of reviews from trusted sites like G2 and Capterra.

OneSpan vs. Docusign vs. SignWell: Key Differences

Before exploring each electronic signature software’s capabilities, let’s consider the key differences between OneSpan, Docusign, and SignWell:

Pricing

Cost is one of the most obvious distinguishing features between the three tools.

• OneSpan Sign has professional and enterprise plans with options for a free trial and a free developer sandbox to test their API. OneSpan Sign does not have a monthly billing cycle and its most basic professional plan starts at $22/user/month billed annually.
• Docusign provides a 30-day free trial period which allows users to try it out before buying. Its personal and business plans range from $10/month to $65/month/user depending on the billing cycle—monthly or yearly. Docusign also has different pricing for its API and realtor estate plans.
• Fortunately, SignWell offers a free plan that supports up to 3 documents per month. We also provide monthly or yearly subscriptions starting at a fixed monthly fee of $8/user. Plus, our API plans are free for the first 25 documents and pay-as-you-go for additional documents.

Target Audience

Another main difference between OneSpan, Docusign, and SignWell is the different markets they target and tailor their software to.

• OneSpan Sign focuses on enterprise and corporate clients across various industries. In addition to OneSpan Sign, the brand offers tools for identity verification, authentication, notarization, virtual meetings, and smart form creation.
• Docusign targets individuals, small businesses, and enterprises. However, with dedicated packages and discounts for realtors, it has a special focus on the real estate industry. Docusign users can create and sign documents in 44+ different languages across over 180 countries.
• SignWell is a versatile digital signing tool that caters to the agreement management needs of individuals and businesses of all sizes. From freelancers looking to sign a new client to corporate power users, SignWell can be scaled up or down to fit multiple use cases and requirements.

Customer Support

Also, these three platforms provide a variety of different technical support options to empower their users.

• OneSpan Sign offers toll-free regional technical support calls, live chat, and a status page to existing users. It also has a global support email and contact form for general inquiries plus a community portal featuring video tutorials, FAQs, and step-by-step instructions.
• Docusign manages a community of experts and peers where users can ask their most pressing questions. The brand also offers curated learning plans and custom training for interested customers. Its support team is reachable via email, phone, or online. However, poor customer support is a very common complaint on G2.
• SignWell provides on-demand and hands-on support to all users via email, phone, or Zoom call. We also have a status page to keep you informed of our uptimes or any service interruptions and a knowledge base for key topics like billing, branding, FAQs, and more.

What Is OneSpan Sign?

OneSpan is an integrated solutions provider that offers businesses a range of products for building seamless workflows and customer journeys. OneSpan Sign is part of this ecosystem—it includes features that help you create, send, sign, and manage electronic documents securely.

OneSpan Sign integrates seamlessly with third-party apps—like Salesforce, Box, and Microsoft SharePoint—so you can digitally sign within platforms that you know and use frequently. In addition to the basics, it also offers advanced features like in-person signing, document archiving, and custom branding options.

Key Features

• Document Creation: Create modern, professional-looking documents with Smart Forms, custom fields, attachments, and more.
• Workflows: Build complex signing workflows with serial and parallel signing, templates, conditional logic, and reminders.
• Identity Verification and Authentication: Greet signers with personalized messages, and verify their identity through knowledge-based authentication and photo ID checks.
• Document Management: Easily organize, search, and review signed documents with audit trails, version control, and expiration dates.
• Mobile Compatibility: Supports signing and document management on any device, including smartphones and tablets via the OneSpan SDK.
• Reporting & Dashboards: Gain insights into document status, completion rates, and signer behavior with customizable reports and dashboards.
• Integrations: Seamlessly connect OneSpan Sign with your favorite business applications, such as Salesforce and Microsoft Dynamics 365.

Pricing

• Professional Plans
  • Free trial: 30 days
  • Quick Demo: Free
  • Professional Plan: $22/user/month billed annually

• Enterprise Plans
  • Developer SandBox: Free
  • Enterprise Plan: Contact the OneSpan team

Pros

• User-friendly interface
• Highly customizable

Cons

• Customer service response time can sometimes be slow
• Complicated user management

What Is Docusign?

Docusign is an electronic signature and contract lifecycle management platform. 

That said, in April 2024, Docusign reintroduced itself as an “intelligent agreement management” platform—a new product category covering all types of cloud software for handling end-to-end agreement processes. 

At the core of Docusign’s services is its e-signature solution. It lets you digitally sign, send, and store documents for quick and secure transactions. Along with electronic signatures, Docusign also offers CLM tools that automate the entire agreement process.

The platform leverages AI to generate contracts quickly, negotiate better, and extract valuable insights across documents. Core industries that Docusign caters to include financial services, real estate, and insurance.

Key Features

• Legally Binding E-Signature: Collect secure and legally binding electronic signatures from any device.
• Automated Workflows: Eliminate manual processes and streamline the agreement process with automated workflows.
• Multichannel Delivery: Send documents for signature through multiple channels including email, text message, and Docusign’s mobile app.
• Templates: Save time by creating reusable templates for frequently used documents.
• Integrations: Docusign integrates with popular business tools such as Salesforce, Microsoft Office, and Google Drive.
• Audit Trail: Keep track of all activity related to your agreements with a detailed audit trail.

Pricing

• Free trial: 30 days
• Depending on the tier and billing cycle chosen:
  • eSignature ranges from $10/month to $65/month/user depending on the plan and billing cycle
  • eSignature real estate costs between $10/month and $45/month/user
  • Developer API pricing starts at $50/month and peaks at $720/month
  • Enhanced plans and enterprise offerings feature customized pricing

Pros

• Powerful recipient ID verification
• Ease of use 

Cons

• Steep pricing for high-volume users
• Some customers report poor customer service
• Limited features available in free trial mode

Best OneSpan and Docusign Alternative: SignWell

SignWell is e-signature software that makes e-signing simple, affordable, and secure for businesses of all sizes. We’ve worked hard to develop an e-signing process that’s smooth and easy for you and your signers to understand.

Setting up documents is simple, thanks to our drag-and-drop editor. You can also take advantage of advanced features like signing orders, data validation, required fields, and more to boost your efficiency. 

Unlike OneSpan and Docusign, SignWell offers a forever-free plan and is significantly more scalable for different industries and requirements. We aim to provide a reliable and versatile tool that meets you where you are and adapts to your growing needs.

Key Features

• E-Signature API: Add e-signature functionality to your website or application with our easy-to-use API.
• Legally Binding E-Signatures: Our signatures are legally binding and comply with the latest US and international e-signature laws.
• Mobile Friendly: Sign documents on the go from any device, making it convenient for both you and your signers.
• Audit Trails: Keep track of all document activities and changes, ensuring legal compliance and security.
• Templates: Save time and effort by creating customizable templates for frequently used documents.
• Real-Time Notifications: Stay updated on document status and receive alerts when a document is signed.
• Integrations: Connect SignWell with over 5,000 apps, including DropBox, Gmail, and Slack.

Pricing

• Free: $0/month for 3 documents monthly.
• Personal: $8/month billed yearly or $10/month billed monthly.
• Business: $24/month billed yearly or $30/month billed monthly for 3 users.
• Enterprise: Contact us for a fully custom plan built around your needs.
• API: 25 free API documents monthly + pay-as-you-go pricing for higher volumes

Pros

• Simple UI
• Affordable plans
• Integration with 5,000+ tools via Zapier
• Customizable templates
• Compatible with multiple devices
• Multichannel customer support

Cons

• Free tier is limited

OneSpan vs. Docusign vs. SignWell: Feature Comparison

Streamline Your E-Signing Process With a Scalable Solution

OneSpan, Docusign, and SignWell offer critical functionalities and benefits that suit your e-signature needs.

OneSpan stands out for its suite of business tools, while Docusign is blazing a trail as a new category pioneer. However, if you are looking for a flexible and affordable way to collect legally-binding electronic signatures compliantly, SignWell is your best bet.

Sign up today and see how SignWell fits seamlessly into your personal or business processes.